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Managing Employee Performance

Duration: 2 Days

Program Overview:

As a manager, supervisor or team leader one of your primary managerial responsibilities is to plan, direct and control the work of others to achieve the results that you have been tasked to achieve. This involves informing your staff about their work responsibilities, setting and interpreting work performance standards, and giving appropriate feedback by providing examples of work performance and behaviour. One of the biggest causes for workplace unrest and low job satisfaction is poor performance management, especially with staff who are not performing to the required standards.

Research that we have conducted at the Centre for Corporate Health has shown that poor performance management is one of the main contributing factors to staff absenteeism and turnover. Moreover, a manager's inability to provide timely and appropriate performance feedback often results in the staff member becoming most distressed. This often then leads to the individual taking sick leave and the formal submission of a 'stress claim' under workers' compensation legislation, which can become very costly to an organisation.

Although managing performance certainly involves managing the effective work performance of staff, this program focuses more on the challenging task of managing the work performance of staff that is not so effective. It teaches you how to firstly detect performance concerns in your staff, and using a structured approach, coaches you on how to address these issues to improve staff performance. By acquiring these essential skills, you will find you will have a more productive and achievement-oriented workforce that gets results.

Who Will Benefit:

Managers
Supervisors
Team Leaders

Learning Outcomes:

At the end of this program you will:

  • Have gained awareness as to the importance of providing performance feedback
  • Have understood the essential competencies required in providing performance feedback and managing performance
  • Have clarified your role in managing performance
  • Have gained insight into the nature and cause of performance problems
  • Have identified the 'early warning' signs that may signal performance concerns in staff
  • Be able to conduct effective performance management interviews
  • Have developed the necessary skills to be able to conduct successful performance interviews
  • Have learnt how to manage people's emotional reactions that may arise during the performance counselling process
  • Be able to deal appropriately with staff's personal and work related concerns that may arise out of performance discussions

Related Programs:

Improving Managerial Effectiveness
Mentoring and Coaching for Superior Performance
Managing Employee Occupational Stress

For more information, please contact us

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